Website Policy
Freiheit Skytech - Ladder E-Commerce Website Policy
Last Updated: 1/02/2025
1. Introduction
Welcome to Freiheit Skytech! By accessing our website and purchasing ladders from us, you agree to comply with our policies. These policies are designed to ensure a smooth and transparent shopping experience for all our customers.
1. General Terms & Conditions
- Our website offers ladders for sale in the UAE and other GCC countries for both B2B and B2C customers.
- By placing an order, you confirm that you are at least 18 years old or have legal guardian consent.
- We reserve the right to update, modify, or remove any content on our website without prior notice.
2. Ordering & Payment
2.1 Placing an Order
- Orders can be placed online via our website or by contacting our sales team.
- All orders are subject to availability and confirmation.
2.2 Payment Methods
- We accept payments via:
- Credit/Debit Cards (Visa, MasterCard)
- Bank Transfers
- Cash on Delivery (subject to location and order value)
- Orders will be processed only after successful payment confirmation.
2.3 Order Confirmation
- After placing an order, you will receive an email confirmation with order details.
- If we are unable to process your order due to stock issues, we will notify you and offer alternatives or a refund.
3. Shipping & Delivery
3.1 Delivery Areas & Timelines
- We deliver across the UAE and selected GCC countries.
- Standard delivery time: 2 to 5 business days (depending on location).
- Express delivery may be available at an additional cost.
3.2 Shipping Charges
- Delivery charges depend on the order value and shipping location.
- Free delivery may be available for bulk orders or promotional offers.
3.3 Order Tracking
- Customers will receive tracking details once the order is dispatched.
- If there are any delays, our support team will update you accordingly.
4. Returns & Refund Policy
4.1 Return Eligibility
- Returns are accepted within 7 days of delivery if the ladder:
- Is defective or damaged upon arrival.
- Does not match the specifications mentioned on our website.
- The ladder must be unused, in its original packaging, and with proof of purchase.
4.2 Non-Returnable Items
- Customized or special-order ladders.
- Items damaged due to misuse, improper storage, or accidents.
4.3 Return Process
- Contact our customer support team via email or phone.
- Provide order details, photos of the issue, and reason for return.
- Our team will arrange a pickup or request you to send the item back.
4.4 Refunds
- Refunds will be processed within 7-10 business days after inspection.
- Refunds will be issued via the original payment method.
- Shipping charges (if applicable) are non-refundable unless the return is due to our error.
5. Warranty Policy
- Our ladders come with a warranty period (varies by product).
- Warranty covers manufacturing defects but does not cover damages caused by improper use, wear and tear, or accidents.
- Warranty claims must be submitted with proof of purchase.
6. Cancellation Policy
6.1 Order Cancellation by Customer
- Orders can be canceled before shipment without any charges.
- Once shipped, cancellation is not possible. However, customers may return the product as per our return policy.
6.2 Order Cancellation by Us
- We reserve the right to cancel an order if:
- The product is out of stock.
- Payment is not received.
- Fraudulent activity is suspected.
- In such cases, a full refund will be issued.
7. Privacy & Data Protection
- We respect your privacy and protect your personal information.
- Customer details are used only for order processing, communication, and marketing (if opted in).
- We do not share personal data with third parties without consent.
8. Customer Support
For any queries, returns, or complaints, contact us at:
📧 Email: sales@freiheitskytech.com
📞 Phone: +971 56 618 9629
🕒 Support Hours: 9AM to 5PM
9. Amendments to Policy
- We may update this policy from time to time. Changes will be effective immediately upon posting on the website.
By using our website, you agree to abide by these policies. Thank you for shopping with Freiheit Skytech! 🚀